Terms and Conditions

ClearSense AI LLC
Last updated: October 29, 2026

These Terms and Conditions ("Terms") are an agreement between ClearSense AI LLC ("ClearSense AI," "we," "us," or "our") and the business or person who visits our website, requests a demo, or uses our services ("Client," "you," or "your"). By using our website or services, you agree to these Terms. If you do not agree, do not use the services.

Fees, package contents, timelines, trial offers, and any guarantee, if offered, are as stated in the applicable order, proposal, checkout, or written agreement for that purchase. Those documents control those details, so these Terms do not need to change when an offer changes.

SMS terms (read first)

If you opt in to text messages from ClearSense AI, or receive text messages from a business client through our platform, these SMS terms apply and are also described in our Privacy Policy:

  • Consent: By opting in, you agree to receive text messages related to your inquiry, appointment, service, or account. Consent is not a condition of purchase.
  • Types and frequency: Appointment confirmations and reminders, inquiry follow-up, service updates, and, with separate consent, marketing messages. Frequency varies.
  • Cost: Message and data rates may apply.
  • Opt out: Reply STOP to stop. One final confirmation message may follow.
  • Help: Reply HELP, or contact [email protected] or 970-538-8456.
  • No mobile sharing for marketing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except providers who deliver the messages.
  • Carriers are not liable for delayed or undelivered messages.

1. Services and scope

ClearSense AI provides done-for-you artificial intelligence lead response and booking services for businesses, which may include AI voice receptionist services, missed-call text-back, lead follow-up by text, email, chat, and social messaging, appointment booking, and related configuration, onboarding, and support.

The specific services, features, integrations, and deliverables for your account are those described in your applicable order, proposal, or written agreement. Services depend on third-party platforms, including CRM, telephony, calendar, and AI providers, and on accurate information and access provided by you.

You authorize us to configure your account, connect the tools you approve, and communicate with your leads and customers on your behalf through the channels you enable.

2. Client responsibilities

  • Provide accurate business information, including hours, service areas, services offered, pricing guidance, and booking rules, and update it when it changes.
  • Provide and maintain the access and permissions needed for setup, and keep your account credentials secure.
  • Make sure you have the consent and legal right to contact every lead and customer you ask us to message or call, and to share their information with us.
  • Review AI conversations, appointments, and customer commitments, and correct errors promptly. Your business remains responsible for the services you provide to your customers.
  • Comply with all laws that apply to your business, including telephone, text messaging, recording, privacy, and advertising laws.

3. Acceptable use

  • Do not use the services to send spam, unlawful, deceptive, or harassing communications, or to contact people who have opted out.
  • Do not upload or process information you do not have the right to use.
  • Do not attempt to access another account, disrupt the platform, reverse engineer the services, or misuse AI features.
  • Do not present AI output as a licensed professional's advice where a license is required.

We may suspend a feature or account that creates a legal, messaging-deliverability, or security risk, including a risk to text messaging registration or approval, and we will tell you what needs to be fixed where we reasonably can.

4. Fees, billing, and cancellation

Fees, billing dates, setup charges, included usage, third-party usage charges (for example, telephony, messaging, and AI usage billed through the platform), and the term of your purchase are as stated in your applicable order, proposal, checkout, or written agreement. By providing a payment method, you authorize charges as described in that order.

Unless your order states otherwise, you may cancel according to the cancellation method described in your order or by written notice to [email protected], and cancellation takes effect as stated in that order. Amounts already paid are handled as stated in your order and applicable law. If no order document covers a point, contact us in writing and we will confirm the position in writing before any further charge where we reasonably can.

5. AI limitations

AI systems may misunderstand a caller, use information you provided that is incomplete or out of date, or produce an incorrect response. The services assist with communication and booking. They do not guarantee that every call will be answered perfectly, that any lead will become a customer, or that any amount of revenue will result. You are responsible for human oversight of customer-facing outcomes in your business.

6. Intellectual property

We own our platform configurations, templates, prompts, workflows, training materials, and other pre-existing materials, subject to any rights granted in your order. You own your business information, brand materials, and customer data. You grant us a license to use your business information and materials only to provide and improve the services for you. Feedback you give us may be used by us without payment or attribution.

7. Confidentiality and data

Each party will protect the other party's non-public information and use it only for this relationship. Our handling of personal information is described in our Privacy Policy. Customer and lead information processed through your account is processed on your behalf and under your instructions, subject to our providers' terms.

8. Disclaimers

The services and website are provided as is and as available, to the fullest extent permitted by law. We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted service, because the services rely on internet, telephony, and third-party platforms outside our control.

9. Limitation of liability

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or lost-profit damages. Our total liability for claims connected with the services will not exceed the amounts you paid us for the services that gave rise to the claim during the three months before the claim arose, except where the law does not allow such a limit.

10. Indemnification

You agree to indemnify and hold ClearSense AI harmless from claims, damages, and expenses arising from your business services, your instructions, your customer communications and consent records, your violation of law, or your misuse of the services. We agree to indemnify you from third-party claims that the services, as we provided them, infringe that party's intellectual property rights.

11. Term and termination

These Terms apply while you use the website or services. Either party may end the service relationship as provided in the applicable order. Sections on fees owed, intellectual property, confidentiality, disclaimers, liability, indemnification, and governing law survive termination. On termination we will make your business records in our systems available or delete them as described in the Privacy Policy and your order.

12. Governing law and disputes

These Terms are governed by the laws of the State of Colorado, without regard to its conflict of laws rules. The parties will first try in good faith to resolve a dispute by written notice and discussion. Any court action will be brought in the state or federal courts located in Colorado, and the parties consent to that venue, unless the law requires otherwise.

13. Changes to these Terms

We may update these Terms from time to time. The updated date at the top of this page will change when we do. Continued use of the services after an update takes effect means you accept the updated Terms, subject to any notice required by your order or by law.

14. General

These Terms, together with your applicable order and our Privacy Policy, are the entire agreement on this subject and replace earlier discussions. If a provision is held unenforceable, the rest remains in effect. A waiver of one breach is not a waiver of another. You may not assign these Terms without our written consent. Notices to us must be sent to the contact address below.

15. Contact

ClearSense AI LLC, 20561 E Weaver Ave, Aurora, CO 80016. Email: [email protected]. Phone: 970-538-8456.

ClearSense AI LLC, 20561 E Weaver Ave, Aurora, CO 80016
Email: [email protected]  |  Phone: 970-538-8456