Privacy Policy

ClearSense AI LLC
Last updated: October 29, 2026

ClearSense AI LLC ("ClearSense AI," "we," "us," or "our") provides done-for-you artificial intelligence lead response, receptionist, messaging, and appointment booking services to businesses, primarily home service businesses.

This Privacy Policy explains what information we collect when you visit our website, request a demo, or use our services, what information we process on behalf of our business clients when their customers contact them, and how that information is used, shared, and protected.

If you are a customer or lead of one of our business clients, we usually process your information on that client's behalf and under that client's instructions. That client's privacy policy also applies to you, and requests about that information should be directed to that business as well as to us.

1. Information we collect from business clients and website visitors

We collect information you give us directly, information collected automatically when you use our website, and information from third parties you authorize us to connect.

  • Contact and business information: name, business name, email address, phone number, business address, website address, and trade or service area.
  • Account and billing information: account credentials and payment information processed by our payment processor. We do not store full payment card numbers on our own systems.
  • Demo and form information: information submitted through demo request, contact, and booking forms, including the website address you ask us to review.
  • Communications: messages, emails, calls, and meeting notes when you contact us, request support, or take part in onboarding and training.
  • Connected account information: information from calendars, customer relationship management systems, and other tools you authorize us to connect so the services can work.

2. Information we process on behalf of our business clients

Our services answer calls and messages, follow up with leads, and book appointments for our clients. To do that work, we process information about our clients' customers and leads on the client's behalf, including:

  • Name, phone number, email address, and service address.
  • Call recordings, call transcripts, voicemail, text messages, chat messages, and other conversation content.
  • Appointment details, service requests, job descriptions, and notes a customer provides during a conversation.
  • Message delivery, opt-in, and opt-out records needed to show consent and honor stop requests.

We use this information only to provide the services to that client, unless the law requires otherwise. We do not use one client's customer information to market another client's business.

3. How we use information

  • To provide, configure, and support the services, including answering calls and messages, following up with leads, and booking appointments.
  • To create and deliver personalized demos you request.
  • To communicate with you about your account, onboarding, support, and service updates.
  • To process payments and prevent fraud.
  • To improve our services, train our team, and review conversation quality and accuracy.
  • To comply with legal obligations, including messaging consent and record keeping requirements.
  • To protect the security of our website, accounts, and systems.

4. Text messaging (SMS) terms and privacy

When you opt in to receive text messages from us, or from one of our business clients through our platform, the following terms apply:

  • Consent: By providing your mobile number and opting in, you agree to receive text messages related to your inquiry, appointment, service, or account. Consent is not a condition of purchase.
  • Message types: Appointment confirmations and reminders, follow-up on an inquiry you made, service updates, and, where you have separately consented, marketing messages.
  • Frequency: Message frequency varies based on your interaction and appointments.
  • Cost: Message and data rates may apply, depending on your mobile plan.
  • Opt out: Reply STOP at any time to stop text messages. You may receive one final confirmation message.
  • Help: Reply HELP for help, or contact us at [email protected] or 970-538-8456.
  • Carriers: Mobile carriers are not liable for delayed or undelivered messages.

Mobile information and no-share rule: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

We share mobile information only with service providers who help us deliver messages, such as telephony and messaging providers, and only so they can deliver the service.

5. AI call handling, recordings, and transcripts

Our services use artificial intelligence, including voice AI and conversation AI, to answer calls, respond to messages, and help book appointments. Calls handled through our platform may be recorded and transcribed, and messages may be processed by AI systems, so the conversation can be completed, reviewed for quality, and passed to the business.

Where required by law, callers are told that a call may be recorded or handled with AI assistance. If you do not want to continue an AI-assisted conversation, you may ask to be transferred or to have a person contact you, and the business will follow up through its normal process.

AI systems can make mistakes. Businesses remain responsible for reviewing booked appointments, quoted information, and customer commitments made through their accounts.

6. How we share information

We do not sell personal information. We share information only in these situations:

  • With the business client on whose behalf the information was collected, so that client can serve its customer.
  • With service providers who help us operate, including customer relationship management, telephony and messaging, calendar, payment processing, hosting, analytics, and AI technology providers. These providers may use information only to provide their service to us.
  • When required by law, court order, or a lawful request from a public authority.
  • To protect our rights, our clients, or the public, including investigating fraud or misuse.
  • In connection with a sale, merger, or reorganization of our business, subject to appropriate confidentiality protections.

7. Cookies and tracking technologies

Our website uses cookies and similar technologies. Cookies are small files stored on your device that help a website work and help us understand how it is used.

  • Essential cookies: Required for the website, forms, booking pages, and security to work.
  • Analytics cookies: Help us count visits and understand which pages and demos are used, so we can improve the website.
  • Advertising and retargeting cookies: May be used, where active, to measure campaigns and show relevant advertising on other sites.
  • Embedded tools: Booking widgets, chat tools, video players, and demo tools on our pages may set their own cookies under their own policies.

You can block or delete cookies in your browser settings. Blocking essential cookies may stop forms or booking from working. Where a cookie consent tool is shown on the website, you can use it to accept or decline non-essential cookies. We do not respond to Do Not Track signals at this time, because there is no common standard for how to interpret them.

8. Data security

We use administrative, technical, and physical safeguards designed to protect personal information, including:

  • Access limited to team members and providers who need it for their work, using individual accounts and role-based permissions where the platform supports them.
  • Encryption of data in transit using secure connections (HTTPS and TLS) for our website and connected services.
  • Use of established hosting, CRM, and telephony providers that maintain their own security programs.
  • Review of conversation and account activity to detect errors, misuse, and unauthorized access.
  • Procedures to remove access for former team members and to review connected tools.

No system is completely secure, and we cannot guarantee absolute security. If a security incident affects your information and the law requires notice, we will provide notice as required.

9. Data retention

We keep personal information only as long as needed for the purposes in this policy, to provide the services, and to meet legal, accounting, and messaging record keeping requirements. Call recordings, transcripts, and conversation records are kept for the period configured for the relevant client account or needed to support the service, and are then deleted or de-identified. When a client relationship ends, we delete or return client customer information according to the client's instructions and our service terms, subject to legal retention duties.

10. Your privacy rights and choices

Depending on where you live, including under the Colorado Privacy Act, you may have the right to:

  • Know whether we process your personal information and access it.
  • Correct inaccuracies in your personal information.
  • Request deletion of your personal information.
  • Receive a portable copy of information you provided.
  • Opt out of the sale of personal information, targeted advertising, or certain profiling. We do not sell personal information.
  • Appeal a decision if we decline a request, by contacting us at the address below.

To make a request, contact us at [email protected] or 970-538-8456. We will verify your identity before acting and will respond within the time required by law. If your information was collected on behalf of one of our business clients, we may refer your request to that client, who controls that information.

You may opt out of marketing emails by using the unsubscribe link in the message, and out of text messages by replying STOP. Service and appointment messages may continue while you have an active relationship or appointment.

11. Children

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

12. Third-party links

Our website and demos may link to third-party websites, including a client's website used to build a personalized demo. We are not responsible for the privacy practices of those sites. Review their policies before providing information.

13. Changes to this policy

We may update this Privacy Policy from time to time. The updated date at the top of this page will change when we do, and material changes will be posted on this page before they take effect where required by law.

14. Contact us

ClearSense AI LLC, 20561 E Weaver Ave, Aurora, CO 80016. Email: [email protected]. Phone: 970-538-8456.

ClearSense AI LLC, 20561 E Weaver Ave, Aurora, CO 80016
Email: [email protected]  |  Phone: 970-538-8456